At Fitholic Nutrition, every supplement we sell is sourced directly from trusted suppliers and delivered in original, factory-sealed condition. To maintain product integrity and customer safety, we follow a strict returns and refunds policy. Please review the details below before placing your order.
1. Opened Products Are Final Sale 🚫
Due to health, hygiene, and authenticity concerns, opened, used, or altered products cannot be returned or exchanged under any circumstances.
Once a seal is broken or packaging is disturbed, the product is deemed ineligible for refund or replacement.
2. Returns on Unopened Products (Limited Eligibility) ✅
A return request will only be considered if all of the following conditions are met:
- The item remains completely unopened and factory-sealed
- The request is raised within 3 days of receiving the order
- The original receipt, packaging, and proof of purchase are provided
All approved returns are subject to manual verification and inspection by the Fitholic Nutrition team before final acceptance.
3. Delivery Issues: Damaged, Incorrect, or Missing Items
In the rare event that your order arrives with:
- Physical damage
- Incorrect product
- Missing items
You must notify us within 24 hours of delivery by emailing info@fitholicnutrition.com and attaching:
- Your order number
- Clear unboxing photos or videos captured at the time of opening
After verification, we will either:
- Send a replacement, subject to availability, or
- Process a refund to the original payment method within 7–10 business days
Claims submitted without proper unboxing evidence will not be accepted.
4. Items That Cannot Be Returned or Refunded
The following are strictly non-returnable:
- Opened or partially used supplements
- Products purchased during promotions, flash sales, or bundles
- Pre-workouts, fat burners, and stimulant-based formulas
- Gift cards, vouchers, or store credits
5. Refund Method & Timeline
Once a return is approved:
- Refunds are issued using the same payment method used at checkout
- Processing time is 7–10 working days
- Delivery fees, COD charges, and service fees are non-refundable
6. Health & Usage Responsibility ⚠
Certain supplements available at Fitholic Nutrition are sold strictly for personal consumption and may not be approved by international regulatory bodies such as the FDA.
Some products contain stimulants or ingredients that may be restricted under local laws. Customers are responsible for ensuring lawful use within their region.
If you have existing medical conditions (including heart, blood pressure, kidney, or metabolic disorders), consult a qualified healthcare professional before use.
Pregnant or breastfeeding women should avoid stimulant-based supplements entirely.
Fitholic Nutrition accepts no responsibility for:
- Adverse health effects
- Allergic reactions
- Legal consequences related to restricted ingredients
7. Order Cancellation Policy
Orders may only be canceled before they are processed or dispatched.
Once an order has been shipped, cancellations are no longer possible.
8. Get in Touch
For assistance regarding returns, refunds, or orders:
📧 Email: info@fitholicnutrition.com
📱 Instagram: @fitholicnutrition
Fitholic Nutrition reserves the right to revise or update this policy at any time without prior notice. Customers are encouraged to review this page regularly for the latest terms.